Frequently Asked Questions

How are tributes published?

Every tribute is read by a member of our moderation team before it appears on the memorial. We will email you when your tribute has been reviewed.

Can I change or remove my tribute?

Yes. Please use the contact form and choose "Tributes". Include the title of your tribute and the email address you used, and we will help.

Will my email address be shown?

No. Your email address is never published. It is only used to tell you about the status of your tribute.

Is my donation secure?

Payments are processed by our payment provider on their secure checkout page. We never see or store your card details, and we only record a donation as received after confirming it directly with the provider.

Will I receive a receipt?

Yes. Once your payment is confirmed you will see your receipt reference on screen, and we will email you a receipt if you asked for one.

Which currencies can I give in?

The donation form shows the currencies currently supported by our payment provider. If you would like to give in another currency, please contact us.

Is my donation tax-deductible?

We cannot confirm tax-deductibility in any country. Please seek advice for your own circumstances.

Can I give to a specific initiative?

Yes. When an approved initiative is accepting donations, you can choose it on the donation form. Gifts to a specific initiative are restricted to that initiative.

How is my personal information used?

We collect only the information needed to publish tributes you choose to share, process donations, issue receipts and reply to enquiries. See the privacy policy for full details.